
Internet Marketing and AI blog


"You know how people are always saying Google is arrogant? I'm a Googler, so I get as irritated as you do when people say that. We're not arrogant, by and large. We're, like, 99% Arrogance-Free. I did start this post -- if you'll reach back into distant memory -- by describing Google as "doing everything right". We do mean well, and for the most part when people say we're arrogant it's because we didn't hire them, or they're unhappy with our policies, or something along those lines. They're inferring arrogance because it makes them feel better. But when we take the stance that we know how to design the perfect product for everyone, and believe you me, I hear that a lot, then we're being fools. You can attribute it to arrogance, or naivete, or whatever -- it doesn't matter in the end, because it's foolishness. There IS no perfect product for everyone. And so we wind up with a browser that doesn't let you set the default font size. Talk about an affront to Accessibility. I mean, as I get older I'm actually going blind. For real. I've been nearsighted all my life, and once you hit 40 years old you stop being able to see things up close. So font selection becomes this life-or-death thing: it can lock you out of the product completely. But the Chrome team is flat-out arrogant here: they want to build a zero-configuration product, and they're quite brazen about it, and F*** You if you're blind or deaf or whatever. Hit Ctrl-+ on every single page visit for the rest of your life."As Steve deleted the original post he put up a good bit on why it's bad to have such things in public:
"Please realize, though, that even now, after six years, I know astoundingly little about Google. It's a huge company and they do tons of stuff, and I work off in a little corner of the company (both technically and geographically) that gives me very little insight into anything else going on there. So my opinions, even though they may seem well-formed and accurate, really are just a bunch of opinions from someone who's nowhere near the center of the action -- so I wouldn't read too much into anything I said."I really couldn't agree more. If this had come from someone working with Google's engineers on something such as the GO language it would have been a different story, but Steve's admittance of the scope of his role is very honest and worth considering as you read his rant. TL;DR - Google guy rants about Google's strategies from an outsider's perspective and calls out some of the lingering issues with Google's dev teams/arrogance. Everyone would like to see Google bend more and give more, though nobody can seem to qualify themselves to say if it's really the wisest strategy.